Cancellation Policy

At Senei Kotsu, we aim to provide a reliable and comfortable experience for all our customers.

Please review the following cancellation policy carefully before making a reservation and completing your payment.

1. Cancellation Fees

If you cancel your reservation for personal reasons, the following cancellation fees will apply:

Cancellation Timing	Cancellation Fee
11 days or more before departure	Free cancellation (excluding the ¥500 handling fee)
10–5 days before departure	10% of the total tour price
4 days before departure	30% of the total tour price
3–2 days before departure	50% of the total tour price
1 day before departure or on the departure date	100% of the total tour price
No-show or cancellation without notice	100% of the total tour price

Cancellation fees are calculated based on the percentages listed above.

A handling fee of ¥500 per reservation applies separately from the cancellation fees.

A handling fee of ¥3,000 applies to each reservation.
The handling fee is incurred once payment has been completed.
The handling fee is non-refundable if you cancel your reservation for personal reasons.
The ¥3,000 handling fee is charged in addition to any applicable cancellation fees, regardless of when the cancellation is made.

All cancellation dates and times are based on Japan Standard Time (JST).

If you wish to change your pickup date, time, location, destination, or number of passengers, please contact us as early as possible.

We will do our best to accommodate your request, subject to vehicle and driver availability.

Additional charges may apply depending on the requested changes.

In some cases, changes may require cancellation of the original reservation and a new booking. Applicable cancellation fees may apply.

If your flight is delayed, please notify us as soon as possible.